🚗 CAR RESERVATIONS

How can I make a car reservation?

• You can make a reservation directly through our website by selecting the location, date and time for picking up and returning the vehicle. You will then see the available cars for your selected rental period and can choose your preferred vehicle, additional coverage and extras.
• Once your reservation has been successfully submitted, it will be received by our team for review and confirmation.
   

Will I receive the exact car I reserved?

• Yes. With us, you receive the exact vehicle you selected and reserved, not another vehicle from the same or a similar class.
   

Can I make a reservation for the next day?

• Yes. We recommend making your reservation at least 8 hours before your preferred pick-up time to allow sufficient time for us to process the reservation and prepare the vehicle.
• Reservations made outside our working hours, between 9:00 PM and 7:00 AM, will be processed at the earliest opportunity during working hours.
   

What happens after I make a reservation?

• Once you submit your reservation, it is received by our team and reviewed based on the availability of the selected vehicle and the information provided in the reservation.
• After the review, you will receive a reservation confirmation by email. If we require any additional information, such as your flight number, we will contact you before confirming the reservation.
• Reservations received outside working hours will be processed at the earliest opportunity during working hours.
   

Do I need to make an advance payment to reserve a car?

• No. Advance payment is not required. When making an online reservation, you can choose to make a partial or full advance payment through our website's reservation system.
   

Can I make changes to my reservation?

• Yes. If you would like to make changes to an existing reservation, you can contact us at 0888 777 927 or rentakar777@abv.bg.
• Whether the requested change can be made depends on vehicle availability for the relevant period.
   

Can I change the dates of my reservation?

• Yes, subject to availability. We recommend contacting us at least 72 hours before the start of your rental period so that we can check whether the requested date change is possible.
   

Can I cancel my reservation?

• Yes. A confirmed reservation may be cancelled up to 72 hours before the start of the rental period without an additional fee.
• If the reservation is cancelled less than 72 hours before the start of the rental period, a cancellation fee of 15% of the final rental price will apply.
• If the reservation is cancelled by the Rental Company, the full amount paid in advance will be refunded.
   

What happens if I do not show up to collect my reserved vehicle?

• If you do not arrive at the agreed pick-up time and have not informed us in advance that you will be late, your reservation will be held for up to 2 hours after the agreed pick-up time.
• After this period, if we have not been able to contact you, the reservation may be considered a no-show.
• If an advance payment has been made, the prepaid amount is non-refundable in the event of a no-show.
   

What should I do if my flight is changed, delayed or cancelled?

• If your flight is changed, delayed or cancelled, please let us know as soon as possible so that we can adjust the vehicle pick-up arrangements accordingly.
• When we have your flight number, we monitor the flight's arrival information, but we still recommend informing us of any changes known to you.
   

Can I extend my rental period?

• Yes, subject to availability. If you would like to extend your rental period, please contact us as early as possible so that we can check whether the vehicle is available for the additional period.
• If the vehicle has already been reserved by another customer, we will offer you another available vehicle, where possible, so that you can continue your rental.
   

🔑 Vehicle Pick-up and Return

Where is your office located?

• Our office is located at 3A Kap. Raycho Nikolov St., Levski district, Sofia, close to Sofia Airport.
   

What are your office working hours?

• Our office working hours are 7:00 AM to 9:00 PM.
• On official public holidays, service is available by prior arrangement.
   

Can I pick up or return a vehicle outside working hours?

• Yes. Vehicle pick-up and return outside our regular working hours, between 9:00 PM and 7:00 AM, are available by prior arrangement.
• An out-of-hours service fee of €20 applies to each individual vehicle pick-up or return.
• If both the pick-up and return take place outside working hours, the fee is charged separately for each service.
   

Do you offer vehicle pick-up and return at an address, hotel or airport?

• Yes. We offer vehicle pick-up and return at an address, hotel, Sofia Airport or bus station within the city of Sofia.
• Pick-up or return in another city or location may be arranged in advance and for an additional charge.
   

When is there a charge for vehicle pick-up or return at an address?

• For rentals of 5 days or more, vehicle pick-up and return within Sofia are free of charge during our working hours – from 7:00 AM to 9:00 PM.
• For rentals of 3 or 4 days, a fee of €15 applies to each individual vehicle pick-up or return at an address within Sofia during our working hours – from 7:00 AM to 9:00 PM.
• For services provided outside working hours, the applicable out-of-hours service fee is charged additionally.
• For service outside Sofia, the price is determined by prior arrangement.
   

Can I pick up or return a vehicle on an official public holiday?

• Yes, by prior arrangement.
• A fee of €20 for each individual service applies when picking up or returning a vehicle on an official public holiday in the Republic of Bulgaria.
• If the service takes place both on an official public holiday and outside working hours between 9:00 PM and 7:00 AM, both the public holiday service fee and the out-of-hours service fee will apply.
   

What is the procedure when picking up the vehicle?

• When collecting the vehicle, a rental agreement is signed in two copies, and any outstanding rental amount, selected additional services or extras, if applicable, as well as the required vehicle deposit, are paid.
• Before the vehicle is handed over, it is inspected together with the customer, and any existing marks or damage are recorded and documented with photographs.
   

Can I return the vehicle when no member of your staff is present?

• No. The vehicle must be returned in the presence of a member of our staff.
• When the vehicle is returned, it is inspected for its overall condition and any possible damage or missing items. For this reason, the vehicle cannot be left without a member of our staff being present.
   

What should I do if I am late returning the vehicle?

• If you expect to be late, please contact us as early as possible so that we can arrange the vehicle's return time.
• For a short delay, we allow reasonable flexibility and do not automatically charge an additional rental day.
• In the event of a significant delay that substantially extends the agreed rental period, an additional rental day may be charged.
   

📑 Drivers and Required Documents

What is the minimum age and driving experience required to rent a car?

• To rent a vehicle, the driver must be at least 23 years old and must have held a valid driving licence for at least 3 years.
• For high-class and 4x4 vehicles, the minimum age is 25 years, with at least 5 years of driving experience.
   

What documents do I need when picking up the vehicle?

• When collecting the vehicle, you must present a valid ID card or passport and a valid driving licence.
• The documents must remain valid for the entire rental period.
   

Can I rent a car with a foreign driving licence?

• Yes. We accept valid foreign driving licences that are recognised as valid in the Republic of Bulgaria.
• Driving licences issued by a member state of the European Union, European Economic Area or Switzerland are accepted subject to the applicable legal requirements. For licences issued by other countries, depending on the issuing country and type of document, an International Driving Permit or a legalised Bulgarian translation may be required.
• The original valid national driving licence must be presented when collecting the vehicle, together with any additional documents required in the particular case.
   

Can more than one person drive the rental car?

• Yes. The vehicle may be driven by more than one driver, and there is no additional driver fee.
• Every additional driver must be listed in the rental agreement and must meet the applicable minimum age, driving experience and document validity requirements.
   

💳 Price, Payment and Deposit

How can I pay for the car rental?

• The rental can be paid in cash, by bank card via POS terminal, online through the reservation system or by bank transfer.
• Payments made by bank card via POS terminal are subject to an additional fee of 2% of the amount paid by card.
   

What is the vehicle deposit?

• The deposit is a security amount provided when collecting the vehicle and serves as security during the rental period.
• The deposit amount varies between vehicles and also depends on the selected insurance coverage option.
   

How much is the deposit?

• The deposit amount is specified for each individual vehicle and is displayed during the reservation process.
• It depends on the selected vehicle and insurance coverage option. Choosing a higher level of coverage may reduce the required deposit, while declining additional coverage may increase it.
   

How is the deposit paid and refunded?

• The deposit may be provided in cash or by bank card via POS terminal when collecting the vehicle.
• After the vehicle has been returned and inspected, provided that no damage, missing items or other outstanding obligations under the rental agreement have been identified, the deposit is refunded to the customer.
   

Are there any additional or hidden fees?

• We do not charge hidden fees. The final reservation price is calculated based on the selected vehicle, rental period, insurance coverage, additional services and any applicable fees.
• Before completing your reservation, you can see a breakdown of the selected services and the final price.
   

Do you offer discounts for returning customers and how can I use them?

• Yes. We offer discounts to returning customers based on the number of previous rentals: 5% – second rental; 7% – third, fourth and fifth rental; 10% – sixth and every subsequent rental.
• The discount is provided through a personal promo code sent to the customer by email. The code can be entered in the relevant field when making your next reservation through our website.
   

Do I receive a refund if I return the vehicle early?

• For rentals of 3 or 4 days, no refund is provided for the unused rental period in the event of an early return.
• For rentals of 5 days or more, 50% of the rental price for the remaining unused period will be refunded.
   

🛡️ Insurance, Coverage and Damage

What insurance is included in the rental price?

• The rental price includes the mandatory Third-Party Liability Insurance.
• When making your reservation, you can optionally select additional “Insurance” coverage or “Full Insurance – Casco” for an additional charge.
   

What does the additional “Insurance” coverage include?

• The additional “Insurance” coverage limits the Renter's liability to the amount of the deposit in the event of an accident or damage where the Renter is not at fault, as well as in the event of fire or theft, subject to the applicable conditions.
• The coverage also includes a replacement vehicle for up to 4 working days, free roadside assistance in the event of a technical problem or incident within the Republic of Bulgaria, and waiver of the administrative fee in the event of an incident.
• For the coverage to apply, the rental agreement terms and the Bulgarian Road Traffic Act must be complied with, together with any requirements applicable to the specific event.
   

What does “Full Insurance – Casco” include?

• “Full Insurance – Casco” includes the benefits of the additional “Insurance” coverage and provides a higher level of protection.
• Subject to compliance with the rental agreement and the Bulgarian Road Traffic Act, it provides waiver of liability in the event of an accident, damage or incident, as well as coverage for damage to tyres, wheels and the windscreen for up to one event during the rental period.
• It also includes free roadside assistance within the Republic of Bulgaria, a replacement vehicle for up to 2 working days in the event of an accident, damage or theft, waiver of the administrative fee in the event of an incident, and the lowest deposit applicable to the selected vehicle.
• In the event of fire or theft, the Renter's liability is limited to the amount of the deposit, subject to the applicable conditions.
   

Does the insurance cover absolutely all types of damage?

• No. Additional insurance coverage applies subject to compliance with the rental agreement and the Bulgarian Road Traffic Act.
• For example, coverage does not include damage to or missing items from the vehicle's interior, missing parts or accessories, or damage occurring while the vehicle is driven by an unauthorised or unlicensed driver, after the use of alcohol, narcotics or other intoxicating substances, or in violation of other rental conditions.
• The full list of conditions and exclusions is available in our Car Rental Terms and Conditions.
   

What should I do in the event of a road accident or other incident?

• In the event of a road accident, damage or any other incident involving the vehicle, you must contact us immediately using the contact numbers provided in the rental agreement.
• In the event of a road traffic accident, you must also contact the emergency services on 112 and follow the instructions of the competent authorities.
• Any documents required in relation to the incident must be provided in accordance with the rental agreement, as they are necessary for the applicable insurance coverage to apply.
   

What happens if the vehicle is returned with new damage?

• If new damage is identified when the vehicle is returned, the Renter's liability will be determined based on the type and circumstances of the damage, the selected insurance coverage and compliance with the rental agreement.
• With “Full Insurance – Casco”, the Renter may be released from liability for covered damage, provided that the applicable conditions have been met.
   

What should I do if a tyre is punctured or damaged?

• In the event of a punctured or damaged tyre, please contact us as soon as possible so that we can provide instructions based on the specific situation.
• Under the standard additional “Insurance” coverage, tyre damage is not included in the general coverage except in the cases provided for in the applicable terms.
• Under “Full Insurance – Casco”, tyre damage is covered for up to one event during the rental period, subject to compliance with the rental agreement and the Bulgarian Road Traffic Act.
   

🌍 Vehicle Use and Travel

Is there a mileage limit?

• No. All our rental vehicles come with unlimited mileage, with no additional charge based on the number of kilometres driven.
   

What is your fuel policy?

• The vehicle is provided with a full tank of fuel and must be returned with a full tank.
• During the rental period, the vehicle must be refuelled only at OMV, Lukoil or EKO petrol stations, using the correct type of fuel for the vehicle.
• When returning the vehicle, you must provide the receipts from your fuel purchases, confirming the petrol station and the type of fuel used.
• Where available, the vehicle may also be provided with fuel discount cards for the specified petrol stations.
• If the vehicle is returned without a full tank, the customer must pay the cost of the missing fuel at the current market price on the date of return, plus an additional €10 fee.
   

Do the vehicles have a Bulgarian vignette?

• Yes. All our vehicles have a valid electronic vignette for the Republic of Bulgaria, included in the rental price.
   

Can I travel outside Bulgaria with the rental car?

• Yes, to Greece and with prior approval from the Rental Company. If you plan to travel to Greece, you must inform us in advance so that we can confirm whether the selected vehicle may be taken abroad.
• Travel to Greece is subject to a one-time fee of €50.
• The rental vehicle may not leave the territory of the Republic of Bulgaria without prior approval from the Rental Company.
   

What should I do if the vehicle breaks down during the rental period?

• In the event of a technical problem or breakdown, do not arrange or carry out repairs yourself unless this has been agreed with us in advance.
• Contact us as soon as possible using the telephone numbers provided in the rental agreement so that we can give you the necessary instructions and arrange assistance according to the specific situation.
   

What should I do if I lose a vehicle key or document?

• If you lose a key, registration document, insurance policy or any other vehicle document, you must contact us immediately.
• In the event of a lost key, the amount payable will depend on the specific vehicle and the cost of restoring or replacing the key.
• In the event of a lost document, the applicable fixed fee for the specific type of document will be charged in accordance with the rental agreement.
   

Who is responsible for fines and traffic violations during the rental period?

• All fines, penalties, parking charges and other violations incurred during the rental period are the responsibility of the Renter.
•  If information about a violation is received after the rental has ended, responsibility remains with the Renter if the violation occurred during the period in which the vehicle was provided for their use.
   

What tyres are fitted to the vehicles during the winter season?

• During the winter season, all our vehicles are provided with winter tyres.
   

👶 Additional Services and Extras

What types of child seats do you offer and how do I choose the right one?

• We offer infant carriers, child car seats and booster seats for different weight groups, as well as child seats with ISOFIX.
• During the reservation process, the weight category and type of each child seat are displayed so that you can select the appropriate option for your child.
   

Do you offer roof boxes?

• Yes. A roof box can be added to your reservation subject to availability and compatibility with the selected vehicle.
• The roof box rental price is a one-time fee of €30 for the entire rental period.
   

Do you offer GPS navigation?

• Yes. GPS navigation can be added to your reservation subject to availability for the selected rental period.
   

How can I add an additional service or extra to my reservation?

• Additional services and extras can be selected directly during the online reservation process.
• If you have already made a reservation and would like to add an extra afterwards, you can contact us so that we can check its availability and whether it can be added to your reservation.
   

Full Rental Terms and Conditions

Where can I read the full rental terms and conditions?

• You can read the complete terms for renting and using our vehicles on the “Terms” page of our website.